- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Check out the Rolling Circus page on our website and follow YT on social media: The YT Rolling Circus
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
You do not have to register or reserve a bike. We will offer bike rentals on the day, but if you want to demo a particular model or size, we recommend reserving a bike beforehand.
Booking links will be available about two weeks before the event takes place. Depending on the event and location, we may offer reservations for the whole day or only the first couple of hours.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, depending on the location, once you return the bike(s), you'll get some rad YT treats, e.g., free shipping, a free Bike Box, a goodie bag, or cold beverage.
Unfortunately, we can only change shipping addresses with in the same county and state.
If there is an issue, please contact us via service-usa@yt-industries.com or call us at 1-833-982-4537.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Unfortunately, we are unable to add items to an existing order.
Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES
Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES.
If you would like to cancel your order please email us at service-usa@yt-industries.com.
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.
As soon as a label is created, we will send the tracking number via email. Make sure to keep an eye on your junk folder just in case!
YT USA will deliver to Mainland USA, Hawaii, and Alaska
Onsite pick-ups are available at the YT Mill in San Clemente, CA. Contact our customer service department for more info.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
A signature is required for all bikes and batteries that are shipped within the United States. If you are not home on the first delivery they will attempt to deliver it two more times.
The following payment options are currently available:
- PayPal
- Credit card
- Financing though Affirm
We accept all major credit cards (American Express, Visa, Discover)
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
YT USA offer a 5 year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.
Unfortunately, you will lose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
The 5 year warranty only applies to the original owner.
The warranties on third party components are per the respective manufactuer. Please contact YT USA for further instruction on how to contact the manufacturer of the component.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.
If you discover a defect in the delivered goods, please contact our customer service department at 1-833-982-4537
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.
The Decoy battery comes with a 1-year warranty from the date of delivery.
Out of the box issues must be brought to our attention within 14 days of taking delivery. First course of action would be to contact our Customer Care team.
1. Choose Affirm as payment method
2. Choose a payment plan that fits you
3. Affirm runs a soft credit check
4. Your bike's being shipped
Affirm is a flexible financing option that allows you to select a payment plan that works best for you.
You can pay over time (3,6 or 12 months), starting at a promotion based APR of 0 %.
To apply for Financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.
To apply for Financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.
To get started with Affirm all you need to do is enter your full legal name, email address, birth date, and last 4 digits of your social security number. You can then select your loan amount and get your decision in real-time. Once you create an account, you will be prompted to enter your mobile number, Affirm will then text you a 4-digit PIN. Just enter the PIN and hit request a loan.
Applying for Affirm Financing is both quick and easy. All you have to do is provide a few details, and you will get a real-time decision. Additionally, when arriving at this financing decision, Affirm only runs a soft credit check, so it does not affect your credit score.
Affirm is completely transparent with the costs you will be paying. There are no hidden fees and no surprises.
There is no option to volunteer for a down payment, but you can begin making payments of any amount once your loan begins. Every extra penny goes towards your loan balance!
If you wish to cancel, just shoot an email to service-usa@yt-industries.com. If the loan is not finalized, Affirm will remove it from your account. If the loan was finalized, you will be issued a full refund!
Affirm does not charge late fees, but missing payments could hurt your credit score. Luckily you can let Affirm know you are running behind on a payment and they can make a note of your promise to pay.
Please check out Affirms' website to see a more comprehensive FAQ section.
Hyperlink for the word Affirms: https://www.affirm.com/help
Ultimately, the choice between a 29” and mullet setup depends on ride style, terrain, and personal preference. With mid-travel trail bikes, riders prioritize rolling and climbing efficiency, stability, and straight-line speed, making a full 29er setup an excellent choice for the JEFFSY.
We advise against this. By installing a 27.5" rear wheel, the center of the axle will be 18mm lower. In turn, the bottom bracket (BB) height would drop by 12mm, compromising pedal clearance and potentially becoming a hazard. Even with the flip chip in the high position, the BB would remain 4mm lower than its original low position.
IZZO:
Designed for lightweight and efficient trail riding
Shorter suspension travel (around 130mm to 140mm) suitable for smoother trails and climbing
Geometry optimized for climbing and agility on less technical trails
JEFFSY:
Versatile 150/145mm trail bike with more travel than IZZO
Balanced performance for climbing and descending
Well-rounded geometry for confident descending and efficient pedaling
CAPRA:
Aggressive long-travel (170mm) enduro bike
Designed for challenging and technical terrain
Slacker geometry for stability at high speeds and enhanced descending performance
These differences highlight the IZZO's emphasis on lightweight efficiency, the JEFFSY's all-around, trail-slaying versatility, and the CAPRA's focus on aggressive descents and technical terrain.
Designed for versatility, JEFFSY is a balanced trail bike built to crush it across a variety of trails. Its mid-travel, 150/145mm design offers enough travel to handle technical terrain without sacrificing pedaling efficiency on less demanding trails. The geometry ensures stability, control, and mile after mile of comfort, while the suspension kinematic excels both up and downhill.
In short, JEFFSY is the ultimate all-rounder, perfect for riders seeking a do-it-all bike for all-purpose trail riding.
Absolutely. Subtle changes to the leverage curve enhance end-stroke progression, meaning JEFFSY works well with coil shocks.
Every model in the range features a lockout for the rear suspension. Additionally, internal routing is available for a handlebar-mounted lockout system if desired.
For our first bike with downtube storage, we started with the carbon fiber JEFFSY. Carbon fiber is easier to work with than aluminum tubing, making it a better choice for this complex feature.
The JEFFSY MK3 geometry has been developed around a 150mm fork. This travel offers a balanced ride and optimal pedaling and climbing characteristics. However, riders prioritizing descending can equip a 160mm fork for enhanced big-hit performance.
Although headset cable routing offers a sleek aesthetic, we opted not to include it as an option on the new JEFFSY. Among the drawbacks, the tight bends can compromise hose performance, while serviceability takes a hit compared to our existing routing system.
Every JEFFSY includes our Thirstmaster 6000 bottle and cage – an innovative 620ml hydration solution that seamlessly integrates with the frame for perfect fit. While many other conventional bottle and cage options will fit, the Thirstmaster 6000 sits lower in the frame, offering optimal clearance.
The YT STASH bags are designed to effortlessly carry gear like tools, tire plugs, patches, energy bars, or whatever you deem essential! The smoother they fit into the frame, the easier they'll be to remove – especially when dealing with larger or complex-shaped items. So, before you hit the trail, ensure your bags slide in seamlessly for easy access when needed. A tool and pump that fit the storage bags are available on our webshop.
All YT STASH-equipped bikes include two neoprene storage bags. These are also available for purchase on the webshop.
For sure, some lightweight wind jackets will fit snugly in the downtube. Using the provided neoprene bags, you can keep all your items secure and ready for action without losing anything within the downtube.
S - 242mm / M - 262mm / L - 282mm / XL - 320mm / XXL - 340mm
The frame provides clearance for up to a 29" x 2.4" (62mm) tire.
The innovative HEX6 tool ensures effortless wheel removal and stows away securely within the axle, even when riding. You can remove this tool if it isn't required.