Either check out our Homepage or events via YT´s facebook account.
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
Yes, "First come, first serve" is a thing of the past due to Corona. Now, all participants have to register before they can rent a YT bike from the Rolling Circus.
No, you will get an individual bike set up done by one of our specialists.
As much as you´d like. Just return the bike you have tested, get your ID back and get back in line.
Not really, but if you are under aged you´ll need to bring an adult to rent a bike because of liability reasons.
Yes, after you´ll have returned the bike you´ll get some nice YT treats e.g. free shipping, free bike box and a cold beverage.
Bikes with a delivery date of more than 8 weeks in the future can only be ordered in advance.
To pre-order a bike you will need to pay 10% of the purchase price via PayPal or credit card, after which you will receive a corresponding confirmation by email.
4 weeks before your bike's ship date, you will receive another email asking you to pay the remaining amount via PayPal or credit card.
As soon as the full amount has been received and we have dispatched your bike, you will receive an email with the tracking code.
All bikes that have a delivery date of more than 8 weeks in the future can be pre-ordered. You can see exactly which bikes are concerned on the respective product page.
You can cancel at any time and receive a full refund of your deposit. Your bike will then be made available for sale again.
To cancel, log into your account on our website and cancel your order in the "My Orders" section.
At the moment the pre-ordering system can only process one single bike at a time, therefore it is not possible to add other items to a pre-order. If you need to purchase accessories or spares, please make a separate order for those items.
Yes, you can place pre-orders for multiple bikes, but each pre-order must be placed separately.
To see the status of your current orders, log into your account on our website and click on "My Orders".
Of course you are also more than welcome to get in touch with our customer service team.
The bikes are dispatched following the same order in which we have received the relevant deposits.
No, they will be treated in the same way as customers who have chosen a different payment method, and their orders will be processed accordingly.
We will be adding more payment options over time. As of May 2021, pre-orders may only be paid via credit card or PayPal.
VISA and Mastercard.
Unfortunately, this is not possible at the moment. Please turn to your bank - it is usually possible to temporarily raise your credit card limit with a day or two of notice, to enable you to settle the remainder with a single payment.
We recommend that you open a PayPal account and link your bank account to it. This way you can pre-order a YT bike without a credit card.
EU, UK, USA, Canada, Switzerland
The 5 steps to happiness:
- Please select your desired item(s) in the shopping cart.
- In the shopping cart, you can add suitable accessories (for example pedals, derailleur hangers or waterbottles) at advantageous bundle-prices.
- Once you click "Checkout", you can create a new customer account or log into an existing account.
- Once logged in, you can specify your billing and shipping address, as well as choosing your desired payment method.
- Click on "Send Order" to complete your order. Have fun!
"In Stock": the bike is currently in stock. Place your order, and we will shortly dispatch your bike.
"Available From": This is the earliest date at which your bike can be assembled and made ready for delivery. Actual shipment usually occurs 2-3 days after this date.
"Sold Out":This model is completely sold out and will no longer be available for purchase.
Please note that stock levels change with each order and so does the availability indicated on the site. The availability dates listed on the site only concern future orders. Existing orders are not affected by these availability date changes.
Unfortunately, we can only change shipping addresses with in the same county and state.
If there is an issue, please contact us via service-usa@yt-industries.com or call us at 1-833-YT BIKES.
Changing size or model in an order is unfortunately not possible. If you want to change the size or the model of the bike ordered, you need to place a new order and cancel the old one.
Please contact us via service@yt-industries.com or call us at 1-833-YT BIKES.
Please contact us via service@yt-industries.com or call us at 1-833-YT BIKES.
If you would like to cancel your order please email us at Service-usa@yt-industries.com
You can return an order as long as you've contacted us within 14 days after receiving the goods and the goods are returned to us unused and in their original packaging.
For orders under $100, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders over $100 you will receive a prepaid return label from us. Please reach out to customer service to initiate any return.
To return an item, please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
Bikes ship via FedEx from our warehouse in San Clemente, CA, so orders to the western US can take as little as a day or two. Orders to the east coast usually arrive in 7-10 days
All our bikes are shipped in our specially designed YT BikeBox (dimensions: 52" x 32" x 12.5", est weight 16lbs).
Our bikes arrive 95% assembled, but are 100% set up for you. All you have to do is mount the handlebars and deraillieur, put the wheels and pedals on, set the suspension and off you go! It's that easy!
If you should have any questions about the setting, please contact our customer service at 1-833-YT BIKES (833-982-4537) or via the contact form.
The shipping cost for YT USA are as follows:
- USA Mainland- $99 Parts: $7.99
- Hawaii/Alaska-Parts: $ 12.99 | Bikes: $ 289.00 | E-MTBs: $ 399.00
As soon as a label is created, we will send the tracking number via email. Make sure to keep an eye on your junk folder just in case!
YT USA will deliever to Mainland USA, Hawaii,and Alaska
Onsite pick-ups are available at the YT Mill in San Clemente, CA. Contact our customer service department for more info.
We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.
The following payment options are currently available:
- Payment in advance via bank transfer
- PayPal
- Credit card
- Financing though Affirm
We accept all major credit cards (American Express, Visa, Discover)
When do I receive your bank details?
Our bank details are included in the final order confirmation, which is usually sent out after you place your order. If you don't receive this e-mail from us, please check your spam folder.
Which reference should I provide with the bank transfer?
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
I have a limit on the amount I can transfer. What can I do?
Bank transfers will need to be paid in full no later then 10 days from the date of purchase.
By when do I need to transfer my payment?
Payment should be submitted no later then 10 days after the purchase date.
We do not have multiple warranties at YT USA. It is only the 5 year manufacturers warranty for original purchaser.
Any modifications to the frame render the guarantee null and void.
The 5 year warranty only applies to the original owner.
The warranties on third party components are per the respective manufactuer. Please contact YT USA for further instruction on how to contact the manufacturer of the component.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.
If you discover a defect in the delivered goods, please contact our customer service department at 1-833-YT-BIKES