- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Either check out our Homepage or events via YT´s facebook account.
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
Yes. All participants have to register before they can rent a YT bike from the Rolling Circus. This allows us to take all necessary hygiene measures to ensure your safety as well as the safety of our crew.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, after you return the bike(s) you´ll get some rad YT treats e.g. free shipping, free bike box and a cold beverage.
"In Stock": The bike is currently in stock. Place your order, and we will shortly dispatch your bike.
"Ships Latest": This is the expected arrival date to our warehouse in San Clemente, CA. As soon as the shipment arrives, we will process in 2-3 business days. Tracking will be sent via email.
"Currently Unavailable": This model is currently out of stock. If any new inventory becomes available we will update with an availability date.
Unfortunately, we can only change shipping addresses with in the same county and state.
If there is an issue, please contact us via service-usa@yt-industries.com or call us at 1-833-982-4537.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Unfortunately, we are unable to add items to an existing order.
Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES
Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES.
If you would like to cancel your order please email us at service-usa@yt-industries.com.
You can return an order as long as you've contacted us within 14 days after receiving the goods and the goods are returned to us unused and in their original packaging.
For orders under $100, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders over $100 you will receive a prepaid return label from us. Please reach out to customer service to initiate any return.
To return an item, please contact us via service-usa@yt-industries.com or call us at 1-833-982-4537
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
All our bikes are shipped in our specially designed YT BikeBox (dimensions: 52" x 32" x 12.5", est weight 16lbs).
Our bikes arrive 95% assembled, but are 100% set up for you. All you have to do is mount the handlebars and deraillieur, put the wheels and pedals on, set the suspension and off you go! It's that easy!
If you should have any questions about the setting, please contact our customer service at 1-833-982-4537 or via the contact form.
As soon as a label is created, we will send the tracking number via email. Make sure to keep an eye on your junk folder just in case!
YT USA will deliever to Mainland USA, Hawaii,and Alaska
Onsite pick-ups are available at the YT Mill in San Clemente, CA. Contact our customer service department for more info.
Shipping of bikes within Germany takes between 3-5 work days. Small parts can usually be delivered a litte faster.
Bikes are shipped with DB Schenker, small parts with DHL.
Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.
If you have any questions about the setup, please contact our Customer Care team on +49 (0) 9191 7363050 or via service@yt-industries.com.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
The following payment options are currently available:
- PayPal
- Credit card
- Financing though Affirm
We accept all major credit cards (American Express, Visa, Discover)
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
Bank transfer instructions will be sent to your email 1-2 business days after your order is submitted.
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
You can split the payment into two transfers. Please indicate your name and order number as a reference for each transfer.
Please transfer the total amount within 14 business days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time.
Once we have received your payment, we will send you a confirmation via email.
No, this is unfortunately not possible for technical reasons.
Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch as soon as possible with our customer care team.
- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway)
- 2 banking days for transfers using a transfer form
- Transfers in a foreign currency can take up to 4 banking days
- Transfers from non-EU countries and in a foreign currency can take up to 14 banking days. Different banks also have different booking times, which can further extend the transfer time.
*A banking day is a worldwide working day on which credit institutions are open to the public and cashless payment transactions are processed. Saturdays and Sundays are generally not bank working days.
YT USA offer a 5 year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.
Unfortunately, you will loose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
The 5 year warranty only applies to the original owner.
The warranties on third party components are per the respective manufactuer. Please contact YT USA for further instruction on how to contact the manufacturer of the component.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.
If you discover a defect in the delivered goods, please contact our customer service department at 1-833-982-4537
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.
1. Choose Affirm as payment method
2. Choose a payment plan that fits you
3. Affirm runs a soft credit check
4. Your bike's being shipped
Affirm is a flexible financing option that allows you to select a payment plan that works best for you.
Hyperlink for the Word Affirm: https://www.affirm.com/help/Affirm is a flexible financing option that allows you to select a payment plan that works best for you.
Hyperlink for the Word Affirm: https://www.affirm.com/help/
To apply for Financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.
To apply for Financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.
To get started with Affirm all you need to do is enter your full legal name, email address, birth date, and last 4 digits of your social security number. You can then select your loan amount and get your decision in real-time. Once you create an account, you will be prompted to enter your mobile number, Affirm will then text you a 4-digit PIN. Just enter the PIN and hit request a loan.
Applying for Affirm Financing is both quick and easy. All you have to do is provide a few details, and you will get a real-time decision. Additionally, when arriving at this financing decision, Affirm only runs a soft credit check, so it does not affect your credit score.
Affirm is completely transparent with the costs you will be paying. There are no hidden fees and no surprises.
There is no option to volunteer for a down payment, but you can begin making payments of any amount once your loan begins. Every extra penny goes towards your loan balance!
If you wish to cancel, just shoot an email to service-usa@yt-industries.com. If the loan is not finalized, Affirm will remove it from your account. If the loan was finalized, you will be issued a full refund!
Affirm does not charge late fees, but missing payments could hurt your credit score. Luckily you can let Affirm know you are running behind on a payment and they can make a note of your promise to pay.
Please check out Affirms' website to see a more comprehensive FAQ section.
Hyperlink for the word Affirms: https://www.affirm.com/help
Leasing is a special form of rent. With company bike leasing, your employer is the lessee and pays the monthly installments. In return, you receive part of your wages / salary for 36 months as a benefit in the form of a bicycle. This reduces your taxable income. Since you can also use the bike privately, there is a monetary benefit that has to be taxed monthly (1% of the list price of the bike). This saves you up to 25% compared to a direct purchase. If your employer pays the costs for insurance and inspection of the bike, you can even save up to 50%.
In order to be able to lease a JobRad from YT, your employer must offer JobRad. Your HR department can tell you whether or not this is the case. If your employer has not yet joined JobRad, you can request an information package without obligation.
All YT bikes in the current range can be leased, except for bikes that are not in new condition, e.g. bikes from the YT Outlet. Due to the associated administrative costs, YT-JobRad requires a minimum value (per bike) of € 749 including VAT. Please note that the YT Bikebox and the shipping costs can be leased in addition to the bike.
When you conclude a YT-Jobrad agreement, you can add bike accessories and save even more. Accessories eligible for leasing are:
Pedals
In such cases, Jobrad conditions include a right-to-buy clause which allows you to acquire your bike if you so wish. You can learn more about this on the Jobrad FAQ page.
If you leave the company before the end of the 36-month contract period, there are various options. Further information can be found under JobRad Contract Changes.
A leasing contract through JobRad is a contract that is binding for both parties as soon as it has been signed. This means that you cannot cancel the order afterwards - on the other hand, you also do not have to make a down-payment.
In terms of guarantees, warranty and maintenance, it makes no difference whether you lease a YT bike via JobRad or buy it directly. Regarding maintenance, we're happy to be at your service here. We have our own workshop located in our headquarters where warranty and maintenance work is carried out professionally.